At Get Mac we are committed to providing our customers with the best products and service. Please note that all products, with the exception of ex-demo, clearance or used products are sold with a manufacturer’s warranty, unless otherwise noted.
If your product is dead on arrival, damaged in transit or incorrectly shipped, please contact us ASAP quoting your order or invoice number. To expedite your return, we recommend that these products be returned to us within 14 days of purchase.
If the product was shipped from our stock (iPods, iPod accessories etc) you will be required to return the product to us for replacement. You may return in the original packing (return to sender) as our postage covers return postage.
If the product is a Macintosh computer you need to contact Apple (133 MAC) and obtain a Case No. for the DOA. Contact us with this Case number and we will lodge a DOA claim on your behalf and Apple will arrange a courier to pick up the item from your premises and replace the unit or refund the money as you wish.
If you return a product because it was dead on arrival but we find that the product is in full working condition or any defects or damage were caused after you took receipt of the product, it will be returned to you. You will be invoiced a processing fee and any freight costs associated with the return. These invoiced amounts will be payable within 30 days of receipt of invoice.
If we (or the manufacturer) determine that the product is defective, we will issue a credit for the original purchase price of the product and associated freight costs.
If you receive a product that is damaged in transit from us to you, you should:
refuse to accept delivery of the productdirect the courier to "Return goods to sender" andnotify us immediately.
If you have already accepted delivery, and then notice that the product appears to have been damaged in transit, you should notify our Customer Service staff immediately.
You should contact the manufacturer for any non Apple products found defective within their warranty period. Please refer to manufacture’s web site for warranty period.
Please note that all products, with the exception of ex-demo, ex-rental, clearance, second hand, imperfect or damaged products are sold with a manufacturer's warranty, unless otherwise noted.
If a product purchased from Get Mac develops a fault after 14 days from original purchase and is within the manufacturer’s warranty period, we recommend that that in the first instance, you contact the manufacturer or their authorised service centre or agent for warranty service. Warranty periods and service levels vary by manufacturer and product.
For Apple products contact Apple on 133 MAC or your nearest Apple Service Centre. Find the nearest service centre at - http://store.apple.com.au/buy/service/
If a manufacturer offers to accept an opened product for return, then we will honour this. The manufacturer will direct you to return the product either to us or the manufacturer, its agent or another service provider
If the manufacturer directs you to return the product to the manufacturer, agent or a third party, then you should arrange for the product to be returned as directed and otherwise in accordance with the manufacturers returns policy. The manufacturer will then organise any refund, repair or replacement payable under the policy.
SOFTWARE
Unopened software can only be returned for refund as an unopened product or incorrectly shipped product. Faulty or damaged software can be returned for a refund as a dead on arrival or damaged in transit product.
However, opened software that is not faulty or damaged will NOT be accepted for return.
PROCESSING CREDITS / REFUNDS
We will only issue refunds on request. The actual method of refund will depend upon the payment method used for the original purchase. For your security, all refunds will be made by applying a credit against the credit card used for the original purchase unless original payment was made by EFT or cheque, in which case we will transfer funds to your bank account, upon receipt of you bank details.
DELIVERY POLICY
We take pride in providing you the fastest, yet most economical delivery service possible. Our shipping fee of $7.50 per order is among the lowest in Australia.
All items that are in stock at our Melbourne head office are dispatched within 1-2 business days via Australia Post eParcel. Usually iPods, iPod accessories, software and some Macintosh computers held in stock are dispatched this way. Australia Post eParcel is a registered parcel post service with online tracking.
Someone at your address needs to sign for the parcel. Australia Post retains proof of purchase record.
Macintosh computers (desktop and notebook) that are not in stock are dispatched direct from Apple’s warehouse in Sydney via TNT Express or any other courier of their choosing. The timing of this delivery is dependant on the stock availability and production schedule of Apple’s factory. Once Apple has allocated your order to the courier, the dispatch can be tracked via TNT web site.
If there are delays in dispatch due to circumstances beyond our control, we will advice you via email or phone. You can always contact us via email, phone or live chat facility on our store.
We offer a Same Day Delivery Service to the Melbourne Metropolitan area using Australia Post’s Messenger Post service. This service will incur a surcharge depending on the parcel weight, size and distance from our Melbourne CBD head office.
If you would like to arrange a Same Day Delivery, please contact us.
SECURITY POLICY
Data Encryption
All sensitive information sent between your computer and our servers are automatically encrypted.
Your computer:
When registering or logging in to our site, we verify that your Internet browser is running Secure Sockets Layer 3.0 (SSL) or higher.
In transit:
Information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).
As part of our service to help protect our customers from fraud we have introduced a new fraud protection policy. All Getmac orders will be individually varified by our staff to ensure that we can protect you in every way possible. You may be asked to varify your shipping and contact details by our staff after you have placed your order. If this occurs please respond quickly so that your order is not delayed in any way. We appreciate your support in helping us make online shopping safer for everyone.
