GETMAC : RETURNS

RETURNS POLICY
At Get Mac we are committed to providing our customers with the best products and service. Please note that all products, with the exception of ex-demo, clearance or used products are sold with a manufacturer’s warranty, unless otherwise noted.

If your product is dead on arrival, damaged in transit or incorrectly shipped, please contact us ASAP quoting your order or invoice number. To expedite your return, we recommend that these products be returned to us within 14 days of purchase.

If the product was shipped from our stock (iPods, iPod accessories etc) you will be required to return the product to us for replacement. You may return in the original packing (return to sender) as our postage covers return postage.

If the product is a Macintosh computer you need to contact Apple (133 MAC) and obtain a Case No. for the DOA. Contact us with this Case number and we will lodge a DOA claim on your behalf and Apple will arrange a courier to pick up the item from your premises and replace the unit or refund the money as you wish.

If you return a product because it was dead on arrival but we find that the product is in full working condition or any defects or damage were caused after you took receipt of the product, it will be returned to you. You will be invoiced a processing fee and any freight costs associated with the return. These invoiced amounts will be payable within 30 days of receipt of invoice.

If we (or the manufacturer) determine that the product is defective, we will issue a credit for the original purchase price of the product and associated freight costs.
If you receive a product that is damaged in transit from us to you, you should:
refuse to accept delivery of the productdirect the courier to "Return goods to sender" andnotify us immediately.

If you have already accepted delivery, and then notice that the product appears to have been damaged in transit, you should notify our Customer Service staff immediately.
You should contact the manufacturer for any non Apple products found defective within their warranty period. Please refer to manufacture’s web site for warranty period.

Please note that all products, with the exception of ex-demo, ex-rental, clearance, second hand, imperfect or damaged products are sold with a manufacturer's warranty, unless otherwise noted.
If a product purchased from Get Mac develops a fault after 14 days from original purchase and is within the manufacturer’s warranty period, we recommend that that in the first instance, you contact the manufacturer or their authorised service centre or agent for warranty service. Warranty periods and service levels vary by manufacturer and product.
For Apple products contact Apple on 133 MAC or your nearest Apple Service Centre. Find the nearest service centre at - http://store.apple.com.au/buy/service/

If a manufacturer offers to accept an opened product for return, then we will honour this. The manufacturer will direct you to return the product either to us or the manufacturer, its agent or another service provider

If the manufacturer directs you to return the product to the manufacturer, agent or a third party, then you should arrange for the product to be returned as directed and otherwise in accordance with the manufacturers returns policy. The manufacturer will then organise any refund, repair or replacement payable under the policy.

SOFTWARE
Unopened software can only be returned for refund as an unopened product or incorrectly shipped product. Faulty or damaged software can be returned for a refund as a dead on arrival or damaged in transit product.

However, opened software that is not faulty or damaged will NOT be accepted for return.

PROCESSING CREDITS / REFUNDS
We will only issue refunds on request. The actual method of refund will depend upon the payment method used for the original purchase. For your security, all refunds will be made by applying a credit against the credit card used for the original purchase unless original payment was made by EFT or cheque, in which case we will transfer funds to your bank account, upon receipt of you bank details.